Unsatisfactory Response to damaged goods shipment

Ryobi chainsaw delivery arrived in damaged box, held together with tape. Manual and chain were missing. Reported to Customer Care on Tuesday 15 July.

This was the only response: "Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. "

Three days have passed and nothing further received from Makro.