Unsatisfactory Customer Service from Makro Germiston

I am UTTERLY DISAPPOINTED with the service I have received from Makro Germiston. On the 24th March 2018, I purchased a SUMSUNG 32" SMART HD READY LED TV, at R3 499.00 including a Wall Stand, on MAKRO Credit Card as a gift for my Son's birthday. The TV box was kept unopened until the evening of the 7th April (on the eve of his birthday). Upon gifting my Son on the evening of the 7th April 2018, I was surprised to find that on switching on, the Screen was cracked. On the morning of the 8th April 2018, I took the TV to Makro Germiston Store, where I was assisted by Elizabeth Sekwati, and the floor manager, to which they advised to take the TV in for assessment. However, I notified them that the TV had been left unopened from the date of purchase till the 7th when it was discovered to be cracked. Hence I was unsure whether it was faulty from the Store. I further informed both Elizabeth and the floor Manager that the TV has 2 Years Warrantee and I had paid for Extended 3 Year Warrantee on the Makro's Sales Man's advise. On the 11th April 2018 i received a SMS from Makro stating that the TV had been booked to Samsung for assessment. To my surprise, I had NO FEEDBACK for over 2 weeks, regardless of my calling the Store several times. After persistently calling Makro Germiston, a month later, Elizabeth told me that SAMSUNG had decided to send a Quote for repairs to a Total of R3 565, for a TV purchased at R3 499 including a Stand and other accessories. I do NOT believe that it is my Fault, therefore, I believe MAKRO should replace the TV with a brand new one or Refund my money so I can buy a TV for my Son, as I am currently paying instalments including Interest on goods that I do not possess.