UNSATISFACTORY BEHAVIOUR & ATTITUDE OF MAKRO SERVICE AGENTS

On 21/02/2026 We ordered small bottles drinks on special. On 26/02/2026 we received a msg that the order has been cancelled due to "no-stock" and our money were refunded without the decency to communicate even the next day after order was placed. I called about 8 times to file a complaint with Makro complaints department, but the agents taken my call refused to connect me with the complaints department. I ended up getting a name from one agent, Lucrecia Arends who also refused to assist and when I request her manager, I was then left with no assistance. Makro is DISGUSTING, I an utterly disappointed and I pray someone will expose these *********** bunch. I wish I can have the contact details of the head of Makro. Our order no's OD*** & OD***