MR
Monica R
1 reviews | Active since Mar 2024
28 Oct 2025, 06:57
Unresolved Return Request — Incorrect Item Delivered by Makro Supplier
I’m very disappointed with Makro’s service. I ordered a product, but your supplier delivered the wrong item. I immediately logged a return ticket, yet no one has attended to it or provided any updates. It’s been far too long with no progress or communication from your team.
This kind of service is unacceptable — as a customer, I shouldn’t have to chase after a company for a mistake that wasn’t mine. I expect prompt action and a full refund for the incorrect item. Please resolve this issue urgently.
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Monica R's updateReviewer Update
02 Nov 2025, 05:41 Hi Makro Team, The product was returned in its full original packaging, and the courier collected it on 28 October. Yet, your website still shows no update on the return status. This delay is unacceptable. Customers should not have to chase updates or refunds after fulfilling all return requirements. Please ensure my refund is processed immediately and confirm once completed. Makro needs to stop disregarding customers’ time and trust — this kind of service is unacceptable from a company of your size. I expect confirmation of my refund within 48 hours.
MR
Monica R's update02 Nov 2025, 05:41
Reviewer Update
Hi Makro Team, The product was returned in its full original packaging, and the courier collected it on 28 October. Yet, your website still shows no update on the return status. This delay is unacceptable. Customers should not have to chase updates or refunds after fulfilling all return requirements. Please ensure my refund is processed immediately and confirm once completed. Makro needs to stop disregarding customers’ time and trust — this kind of service is unacceptable from a company of your size. I expect confirmation of my refund within 48 hours.