Unresolved refund issue and declining service from Makro Business

I placed an order through Makro Business for two food warmers. When the items arrived, they were significantly smaller than what was described online. I returned both items in their original packaging and unused condition.

Despite returning both, I was only refunded for one food warmer. I have since followed up multiple times via phone, but no one has been able to assist or resolve the issue. At this point, Makro Business has retained R900 without resolving the matter.

This is particularly disappointing as I regularly order from them online on a weekly basis. Their delivery service used to be reliable and efficient, but recently I’ve also experienced delays in deliveries.

Overall, this has been a frustrating experience, especially given the lack of support in resolving a straightforward refund issue. I hope this can be addressed promptly and that service levels improve again.