Unresolved query

I bought an electric toddler car for my child… it got broken it was fetched for repairs and it returned worse than the previous state it was in… i logged another call for repairs on the 6th of january as one of the consultants who called me said i should .. i called and wrote emails multiple times to find out when they will fetch the car… no response till date … i feel ****med … my complaint is being ignored am not being assisted .i bought this product at makro because i thought it was a well know shop and it wouldn't sell an item that would be broken so easily … i regret buying this product at Makro i should have bought it at takealot am preety sure i would not have experience such bad customer service and if there was an error with the product it would be rectified by now…