Unresolved Issue with Hisense Washing Machine - Poor Service from Makro

I am extremely disappointed with the service I’ve received from Makro regarding a Hisense washing machine I purchased from your store. The washing machine has malfunctioned, and I reported the issue by logging Request No. *** on 07 November 2024

To date, no action has been taken, and I have received no feedback or updates on my complaint. This level of service is unacceptable, especially from a retailer of Makro’s reputation.

This unresolved issue has caused significant inconvenience to my household. I expect Makro to take immediate action by either:

Repairing the faulty washing machine, Providing a replacement, or Offering a full refund. It’s frustrating to be ignored after reaching out in good faith for support. Please address this issue as a matter of urgency.

I hope this complaint prompts Makro to improve its customer service and ensure other customers are not treated the same way.