IM
Iris M
1 reviews | Active since May 2019
15 May 2025, 17:02
Unresolved funding
am extremely disappointed with the ongoing delays and lack of clear communication regarding my refund. I have contacted your team multiple times and each time I am given a different story. This is unacceptable.
I made a purchase on 22 April 2025 and a refund was due for returned item because it was incorrectly priced. To date, the refund has still not been processed, and I have been more than patient.
Transaction details:
Order Number: OD***
Helpful (0)
Replies (2)0
Replies (2)IM
Iris M's updateReviewer Update
15 May 2025, 17:15Error:
Subject: Unresolved refund
Subject: Unresolved refund
IM
Iris M's update15 May 2025, 17:15
Reviewer Update
Error:
Subject: Unresolved refund
Subject: Unresolved refund
Makro's replyOfficial
16 May 2025, 14:30Hi Iris,
Thank you for reaching out to us.
We apologize for the delay of your refund.
We have reached out to the supplier team with regards to the item that was returned.
We will received feedback with regards to the outcome of the return on the 21/05/2025 the latest.
We will keep you updated once the feedback has been received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your refund.
We have reached out to the supplier team with regards to the item that was returned.
We will received feedback with regards to the outcome of the return on the 21/05/2025 the latest.
We will keep you updated once the feedback has been received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Makro's reply16 May 2025, 14:30
Official
Hi Iris,
Thank you for reaching out to us.
We apologize for the delay of your refund.
We have reached out to the supplier team with regards to the item that was returned.
We will received feedback with regards to the outcome of the return on the 21/05/2025 the latest.
We will keep you updated once the feedback has been received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your refund.
We have reached out to the supplier team with regards to the item that was returned.
We will received feedback with regards to the outcome of the return on the 21/05/2025 the latest.
We will keep you updated once the feedback has been received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.