Unresolved ***** on account

I logged a dispute on 21 May 2019 at Makro. There was ***** done onto my account. After numerous phone calls and emails I was told that the dispute was only finalized on 4 November 2019. I requested from Makro the dispute letter and all the statements on the account seeing that the account was suspended. I was told that in October 2019 there was a purchase made on the account, of which it is impossible because the account is suspended due to the ***** investigation. I then again asked for the letters and statements and up until today I did not receive it. Now I am getting threatening messages from Makro, to pay the account. Firstly I cannot see what is going on in the account and cannot see what I must still pay, but they are quick to send such messages. Makro must just send me the letters and monthly statements so that I can see what corrections was also made on the account. All clients from makro make sure when you purchase something at makro on their makro credit cards that you don't fall victim of ***** due to their lack of security measures and for the fact that in the process they leaked personal information.