VM
Vu M
1 reviews | Active since Mar 2014
31 Jan 2019, 09:44
Unreliable & *************
On Friday the 25th of January 2019 I called Makro to inquire about the progress of lawn mower that I have returned. I was promised that I will receive a call from the Strubens Valley Makro store that day which I didn't.
I was then called on Monday the 28th of January 2019 from Makro's head office and promised again that I will receive a call on that day from Strubens Valley Makro store which I am still waiting for to date.
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Replies (3)0
Replies (3)
Makro's replyOfficial
31 Jan 2019, 11:07Good day Vu
Thank you for your feedback.
I'm sorry for the service that you have received from our branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the service that you have received from our branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Regards
Otsiele Boikanyo
Makro's reply31 Jan 2019, 11:07
Official
Good day Vu
Thank you for your feedback.
I'm sorry for the service that you have received from our branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the service that you have received from our branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Regards
Otsiele Boikanyo
VM
Vu M's updateReviewer Update
04 Feb 2019, 14:12What are those measures that will be put in place???? I still have not received any communication from anyone regarding this. Seems as if the whole of Makro is just inefficient, unreliable and useless.
VM
Vu M's update04 Feb 2019, 14:12
Reviewer Update
What are those measures that will be put in place???? I still have not received any communication from anyone regarding this. Seems as if the whole of Makro is just inefficient, unreliable and useless.
Makro's replyOfficial
05 Feb 2019, 09:58Hi I was advised that you received a credit note from the store.
Makro's reply05 Feb 2019, 09:58
Official
Hi I was advised that you received a credit note from the store.