ML
Mojalefa L
1 reviews | Active since Apr 2022
23 Apr 2022, 11:09
UNRELIABLE, UNRESPONSIVE AND INADEQUATE TIMING IN TERMS OF DELIVERY COUNTING OF WORKING DAYS & BEYOND POOR ONLINE SERVICE THAT IS BEYOND MEASURE.
I'm out of words, totally disappointed with Marko's online service that's slurry. Its disgusting beyond the point of disgusting. I ordered a Trojan Iron Man Combo Set that comprises of a bench with 20kg weight plates and a bar on the 9th of April 2022, the same day I tried calling but my call went unanswered and so, I scheduled a call with their Whatsapp chatbot since well they are eligible enough to only call you not the other way round and the appointment was set for the call for before 12am of which to this day I have not received that call. On the 11th of April 2022 I got a communique via an e-mail from Makro stating that my order is packed and handed over to the courier services. I constantly kept checking with the useless chatbot and website in terms of tracking my order, they did not corroborate. The chatbot provided me with a waybill number to use on their courier website to track my order. That waybill number is not found on the courier services website, then I used Makro's website to track it and there it appears under order packed. So much confusion, I expected the order for days and communique for days, none as it was stated on the first e-mail I received after placing my order. There it was said delivery time ranges from 2 to 5 working days and it is well over 8 days now and counting. I do not know what is their criteria like in terms of counting their 2 to 5 working days I sent an enquiry on their website some time last week of which I have not received any feedback to this day nor update on what's going on..... I am very disappointed in Makro, totally disappointed with no words to explain my disappointment and the unreliability of Makro. Even on the ratings I would grade it nothing at all.
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Replies (4)ML
Mojalefa L's updateReviewer Update
25 Apr 2022, 09:34Update: On Saturday, 23 April 16:36
I got a reply from Zwelakhe Mnguni and in his email "priority" was instilled
The consultant is from Makro Support Team, Consultant at Makro National Contact Centre.
The matter is still not resolved and patience at this stage is no more, taking a phone and calling the store where my order was placed at now takes 2 days and probably more. I still do not understand why do they have to reply privately if they're not saying anything, this is odd. Adhering to time frame is strictly off the hooks at Makro, poor administration that gets worse day by day. Its day 9 of the stipulated and promised 2-5 working days for the delivery of my order. Still no communique of what is going on whatsoever, nothing. My first order online order at Makro and most definitely my last.
I got a reply from Zwelakhe Mnguni and in his email "priority" was instilled
The consultant is from Makro Support Team, Consultant at Makro National Contact Centre.
The matter is still not resolved and patience at this stage is no more, taking a phone and calling the store where my order was placed at now takes 2 days and probably more. I still do not understand why do they have to reply privately if they're not saying anything, this is odd. Adhering to time frame is strictly off the hooks at Makro, poor administration that gets worse day by day. Its day 9 of the stipulated and promised 2-5 working days for the delivery of my order. Still no communique of what is going on whatsoever, nothing. My first order online order at Makro and most definitely my last.
ML
Mojalefa L's update25 Apr 2022, 09:34
Reviewer Update
Update: On Saturday, 23 April 16:36
I got a reply from Zwelakhe Mnguni and in his email "priority" was instilled
The consultant is from Makro Support Team, Consultant at Makro National Contact Centre.
The matter is still not resolved and patience at this stage is no more, taking a phone and calling the store where my order was placed at now takes 2 days and probably more. I still do not understand why do they have to reply privately if they're not saying anything, this is odd. Adhering to time frame is strictly off the hooks at Makro, poor administration that gets worse day by day. Its day 9 of the stipulated and promised 2-5 working days for the delivery of my order. Still no communique of what is going on whatsoever, nothing. My first order online order at Makro and most definitely my last.
I got a reply from Zwelakhe Mnguni and in his email "priority" was instilled
The consultant is from Makro Support Team, Consultant at Makro National Contact Centre.
The matter is still not resolved and patience at this stage is no more, taking a phone and calling the store where my order was placed at now takes 2 days and probably more. I still do not understand why do they have to reply privately if they're not saying anything, this is odd. Adhering to time frame is strictly off the hooks at Makro, poor administration that gets worse day by day. Its day 9 of the stipulated and promised 2-5 working days for the delivery of my order. Still no communique of what is going on whatsoever, nothing. My first order online order at Makro and most definitely my last.
ML
Mojalefa L's updateReviewer Update
26 Apr 2022, 17:13Update: it is day 10 today, my item is still not yet delivered. I was told that I was contacted with screenshots displaying something that does not corroborate what is going on as I did not receive any calls up to this date from Makro or their delivery partners stating that they could not get hold of me. I had to go around like a headless chicken looking for answers. The consultant took my alternative numbers and said they are with the courier company and they will contact me any moment, he gave me that assurance and the time was 08:44 and its 17:10 now, nothing!!!
I sent a follow up e-mail to the consultant asking for the delivery to be made to me today before the end of business as where my item I am told it is at is only 30 minutes drive to where I am or otherwise he better prepare to lodge a refund on my behalf. My item is still at Harrismith and my refund is not lodged, that further goes on to show the incompetence at play here as he has not got back to me. All that is there is apology after apology that is not accompanied by my item or my money.
I just wish I had not went ahead and checked out, rather got something from Mr Price Sports or Mifitness.
I sent a follow up e-mail to the consultant asking for the delivery to be made to me today before the end of business as where my item I am told it is at is only 30 minutes drive to where I am or otherwise he better prepare to lodge a refund on my behalf. My item is still at Harrismith and my refund is not lodged, that further goes on to show the incompetence at play here as he has not got back to me. All that is there is apology after apology that is not accompanied by my item or my money.
I just wish I had not went ahead and checked out, rather got something from Mr Price Sports or Mifitness.
ML
Mojalefa L's update26 Apr 2022, 17:13
Reviewer Update
Update: it is day 10 today, my item is still not yet delivered. I was told that I was contacted with screenshots displaying something that does not corroborate what is going on as I did not receive any calls up to this date from Makro or their delivery partners stating that they could not get hold of me. I had to go around like a headless chicken looking for answers. The consultant took my alternative numbers and said they are with the courier company and they will contact me any moment, he gave me that assurance and the time was 08:44 and its 17:10 now, nothing!!!
I sent a follow up e-mail to the consultant asking for the delivery to be made to me today before the end of business as where my item I am told it is at is only 30 minutes drive to where I am or otherwise he better prepare to lodge a refund on my behalf. My item is still at Harrismith and my refund is not lodged, that further goes on to show the incompetence at play here as he has not got back to me. All that is there is apology after apology that is not accompanied by my item or my money.
I just wish I had not went ahead and checked out, rather got something from Mr Price Sports or Mifitness.
I sent a follow up e-mail to the consultant asking for the delivery to be made to me today before the end of business as where my item I am told it is at is only 30 minutes drive to where I am or otherwise he better prepare to lodge a refund on my behalf. My item is still at Harrismith and my refund is not lodged, that further goes on to show the incompetence at play here as he has not got back to me. All that is there is apology after apology that is not accompanied by my item or my money.
I just wish I had not went ahead and checked out, rather got something from Mr Price Sports or Mifitness.
ML
Mojalefa L's updateReviewer Update
29 Apr 2022, 15:07Update: Today marks day 12, my ordered item is not yet here and is still 30 minutes away from me (Harrismith) from Qwa Qwa. The service is bad and noting that I asked for a refund of which to this day Zwelakhe Mnguni after selling me a nonexistent folklore tale that the courier company will keep in touch with me is nowhere to be found. I therefore sent a follow up e-mail demanding I be reimbursed MY MONEY!!!
To this day there has been no communication from Makro on either addressing my order or discussing the way forward in terms of refunding me my hard earned money. I am repulsed by Makro beyond measure, they are professionally unprofessional, unreliable and inconsiderate. You would swear that they gave me the money to buy the purchased item judging by the way they are holding onto it like. I have lost count of the follow up e-mails I have sent. I even sent an e-mail to their courier delivery partner, it has been 3 days and they as well have not responded. I wonder if the aim of the business is to trade or rob people now. If you the person reading this knows of any way I could escalate this matter below attached is my e-mail address: ***
I'll gladly accept all the help I can get.
To this day there has been no communication from Makro on either addressing my order or discussing the way forward in terms of refunding me my hard earned money. I am repulsed by Makro beyond measure, they are professionally unprofessional, unreliable and inconsiderate. You would swear that they gave me the money to buy the purchased item judging by the way they are holding onto it like. I have lost count of the follow up e-mails I have sent. I even sent an e-mail to their courier delivery partner, it has been 3 days and they as well have not responded. I wonder if the aim of the business is to trade or rob people now. If you the person reading this knows of any way I could escalate this matter below attached is my e-mail address: ***
I'll gladly accept all the help I can get.
ML
Mojalefa L's update29 Apr 2022, 15:07
Reviewer Update
Update: Today marks day 12, my ordered item is not yet here and is still 30 minutes away from me (Harrismith) from Qwa Qwa. The service is bad and noting that I asked for a refund of which to this day Zwelakhe Mnguni after selling me a nonexistent folklore tale that the courier company will keep in touch with me is nowhere to be found. I therefore sent a follow up e-mail demanding I be reimbursed MY MONEY!!!
To this day there has been no communication from Makro on either addressing my order or discussing the way forward in terms of refunding me my hard earned money. I am repulsed by Makro beyond measure, they are professionally unprofessional, unreliable and inconsiderate. You would swear that they gave me the money to buy the purchased item judging by the way they are holding onto it like. I have lost count of the follow up e-mails I have sent. I even sent an e-mail to their courier delivery partner, it has been 3 days and they as well have not responded. I wonder if the aim of the business is to trade or rob people now. If you the person reading this knows of any way I could escalate this matter below attached is my e-mail address: ***
I'll gladly accept all the help I can get.
To this day there has been no communication from Makro on either addressing my order or discussing the way forward in terms of refunding me my hard earned money. I am repulsed by Makro beyond measure, they are professionally unprofessional, unreliable and inconsiderate. You would swear that they gave me the money to buy the purchased item judging by the way they are holding onto it like. I have lost count of the follow up e-mails I have sent. I even sent an e-mail to their courier delivery partner, it has been 3 days and they as well have not responded. I wonder if the aim of the business is to trade or rob people now. If you the person reading this knows of any way I could escalate this matter below attached is my e-mail address: ***
I'll gladly accept all the help I can get.
ML
Mojalefa L's updateReviewer Update
29 Apr 2022, 15:11Well, this platform decided to hide my e-mail... You can contact me on zero seven eight ninety ninety nine six forty three or zero six zero seven five nine sixty nine eighty seven
ML
Mojalefa L's update29 Apr 2022, 15:11
Reviewer Update
Well, this platform decided to hide my e-mail... You can contact me on zero seven eight ninety ninety nine six forty three or zero six zero seven five nine sixty nine eighty seven