UNRELIABLE ON-LINE SERVICE FROM MAKRO

I placed an on-line order 27 April by Makro with delivery promised in 5-7 days. It has now been over 2 weeks. I have escalated the case with reply émails promising me it will be referred to management and I will receive an update. I have had no feedback - they just keep on saying the order is by Makro Crown Mines awaiting pickup from the courier but will not explain why it has not been handed to the courier or when it will be delivered. I am utterly disgusted with the service. I call and call getting no answers. I do not advise on-line business with Makro as there is no assistance if something goes wrong with your order.