TS
Theo S
1 reviews | Active since Oct 2015
05 Jan 2022, 10:14
Unreliable Makro
On 17/12/21 I ordered a new Defy dishwasher form Makro Online. My order was confirmed on 18/12/21 and invoice on 19/12/21. The lead time on my order was 5-10 working days but regrettably I still don’t have my new machine that was paid for in full when the order was placed. I have sent numerous emails and phoned the customer care line but I am still waiting for any concrete feedback on my order. Customer care can’t track my order with order number provided. Please cancel my order and refund my money, I will order the machine from a reputable online store. I expect this issue to be resolved as soon as possible.
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Theo S's updateReviewer Update
05 Jan 2022, 11:48Makro refunded my money without any explanation.
TS
Theo S's update05 Jan 2022, 11:48
Reviewer Update
Makro refunded my money without any explanation.
TS
Theo S's updateReviewer Update
14 Jan 2022, 04:04My frustration with Makro continues unfortunately but reading all the negative reviews on HelloPeter I can only see that the satisfaction of the consumer is not important to Makro.
On 05/01/22 I received an Invoice inquire from Natasha Hoffman stating that my refund for the machine that I ordered on 17/12/21 will be processed in 5-6 business days.
It has now been 6 full business days and still no refund in my bank account or dishwasher.
Please teat this as a matter of urgency. I want my money refunded that you have been sitting on from 17/12/21 or the machine that was ordered and presumably dispatched from your warehouse.
I will be laying a formal complaint with the Consumer Goods and Services Ombud if this issue is not resolved ASAP.
On 05/01/22 I received an Invoice inquire from Natasha Hoffman stating that my refund for the machine that I ordered on 17/12/21 will be processed in 5-6 business days.
It has now been 6 full business days and still no refund in my bank account or dishwasher.
Please teat this as a matter of urgency. I want my money refunded that you have been sitting on from 17/12/21 or the machine that was ordered and presumably dispatched from your warehouse.
I will be laying a formal complaint with the Consumer Goods and Services Ombud if this issue is not resolved ASAP.
TS
Theo S's update14 Jan 2022, 04:04
Reviewer Update
My frustration with Makro continues unfortunately but reading all the negative reviews on HelloPeter I can only see that the satisfaction of the consumer is not important to Makro.
On 05/01/22 I received an Invoice inquire from Natasha Hoffman stating that my refund for the machine that I ordered on 17/12/21 will be processed in 5-6 business days.
It has now been 6 full business days and still no refund in my bank account or dishwasher.
Please teat this as a matter of urgency. I want my money refunded that you have been sitting on from 17/12/21 or the machine that was ordered and presumably dispatched from your warehouse.
I will be laying a formal complaint with the Consumer Goods and Services Ombud if this issue is not resolved ASAP.
On 05/01/22 I received an Invoice inquire from Natasha Hoffman stating that my refund for the machine that I ordered on 17/12/21 will be processed in 5-6 business days.
It has now been 6 full business days and still no refund in my bank account or dishwasher.
Please teat this as a matter of urgency. I want my money refunded that you have been sitting on from 17/12/21 or the machine that was ordered and presumably dispatched from your warehouse.
I will be laying a formal complaint with the Consumer Goods and Services Ombud if this issue is not resolved ASAP.