1 reviews | Active since Nov 2021
Unreliable Makro
In Port Elizabeth, we recently opened up a new Makro. Sadly, I constantly find they missing their mark as a huge retailer providing goods to individuals and other businesses. I bough a Airfreyer. I received a new box that appeared sealed, but when I got home all manuals where removed. I had to go back from Summerstrand to Bridgemead to collect. Sunday 5 December we again supported our local Makro. We bought Gino Ginelli ice cream. When we opened the tub, it was half eaten and even had freezer burn. What a disappointment for us and very embarrassed with no desert to offer our guests. Come on Makro. You’re spending millions on advertising. Why not just up your customer service. Reply to the individuals complaining to you. I am a small customer, but can you afford to loose any and leave us not confident with your products? Amanda Fourie
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store management in our Gqeberha store for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store management in our Gqeberha store for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact you shortly to gather more information so we can escalate this matter to the relevant store management. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact you shortly to gather more information so we can escalate this matter to the relevant store management. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,