1 reviews | Active since Apr 2015
Unreasonable repair costs
Repair note *** - reposting this as I can't find the original post:<br> <br> Bought Nextbook 10.1 tablet for son on 27 Jan 2015 for R2,600. Friend accidentally bumped it, screen badly cracked but STILL IN WORKING ORDER. Handed in for repairs 7 Apr 2015. Got call week or two later - their repairer charges R2,500 plus R800-odd for labour, apparantly because 'motherboard has to be replaced, therefore not economically viable and customer is better of buying a new one'. I work in IT and know this is nonsense as the tablet was still working fine - as a matter of fact a quick Internet search shows that similar screens can be bought for $15 - $25 plus $3 postage, so it shows their repairer is giving me and them false info!<br> <br> Centurion customer service was good from Dunique Titus and manager, communicating this well and sympathetic. But I bought this product from Makro/Walmart as they imported it themselves - new on the market end of 2014 - and expected good support from a reputable company. Also, there is no way of buying the same product knowing they don't intend supporting it?! <br> <br> Further, 2 weeks later and original not yet returned to me.
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
