Unprotected packag delivery

Dear Makro Dear Makro

I'm writing to express concern about the packaging of the MINI DC UPS I received. The unit was delivered without any protective outer packaging. It arrived only in its original box, which is visibly beat down, dented, and clearly shows signs of rough handling during transport. As this is an electronic device, proper protective packaging is not optional — it is essential to prevent internal damage. I am extremely concerned about how your distributors are handling customer orders. Electronic equipment should never be transported without adequate protective wrapping or cushioning. How is it acceptable for suppliers to deliver sensitive equipment in this condition? This reflects poorly on your quality control and distribution standards. Additionally, I was informed that when logging a return, I must ensure the product is properly protected. I would like to understand how I am expected to provide appropriate protective packaging when the supplier did not send the UPS with any in the first place. It seems unreasonable to place this responsibility on the customer when the item was not adequately protected during shipment. Given the visible damage to the box, I am also questioning whether the device itself may have been compromised. How can I trust that the UPS will function properly or reliably after being transported in this manner?