Unprofessionalism and Bad Customer Service

Makro is delaying a refund due to me. I bought a washing machine online from them last year, it broke within the warranty period; I logged a query and the suppliers eventually came back to say the part is unavailable and that the store should refund me. This has been dragging since June 2023. On the 23rd of July an agent called me to ask about my availability for the drivers to collect the appliance and I stipulated that I’m only at home during weekends, during the week there is no one available….she said okay. Monday the 24th a driver called me saying he is at the gate and I told him well no one is there and I told the lady who called the day before that you guys should come during the weekend or let me know a day before so that I can make arrangements at work. His response was okay and I never heard anything from Makro again.

I sent emails and never received a response. Called them yesterday and they said they will escalate the query to Strubensvalley. From there nothing.

It’s very unprofessional and Makro lacks communications skills. They are dragging everything and in the same time my refund is being delayed. I bought a new machine while I was waiting for feedback about the part which took forever.

The best part is when they say I’m unreachable yet I have them both my numbers and even spoke to a few of them via email or call. My alternative number is ***.

The only way things are attended to speedily is when you complain. I hope now I’ll be communicated with properly and this can be resolved asap.