Unprofessional service. "KEEP YOUR PROMISE"

I am writing to express my profound disappointment with the service I received regarding the repair of my microwave. The experience has been extremely frustrating and unprofessional.

I initially contacted Makro to inquire about my microwave and was informed by a consultant that a return would be organized. Subsequently, I received an email from Wendy, stating that a courier would be sent to collect the microwave. After a few days, the courier picked up the appliance, but weeks passed without any further communication from Makro.

When I called for an update, I was informed that the microwave would not be repaired but returned instead, despite the previous assurance that it would be replaced. The representative I spoke with could not provide any explanation for this change in plan.

Further complicating matters, I received an email from Makro, copied to several individuals, claiming that my warranty had expired. I contacted Hisense lady by the name of Faith Khoza, who informed me that no arrangements had been made for the pickup of my microwave, contradicting Makro’s statements.

The lack of clarity and the contradictory information from both Makro and Hisense, combined with the unresolved state of my microwave, have left me extremely dissatisfied. The microwave was returned without being repaired or a proper explanation provided.

I request a thorough review of this matter and a satisfactory resolution, whether it be the repair or replacement of my microwave, as originally promised.