Unprofessional service

Item: Makro
Rating: 1
Author: Kieron B

Ordered a fridge online. No communication then got an email that the order was cancelled nearly a week later. I sent a mail asking reasons and when expect the refund. The email said we will receive response within 2 business days, no response received a week later. Called the customer care and spoke to a lady who said her name is Anelisa Ndlala, when I asked for her direct mail, she gave me address that doesn't exist. I've been put on hold for 50 minutes as I asked for the matter to be escalated. She obviously had no intention to get this matter resolved. Still no resolution.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jul 2020, 11:45

Good day Kieron,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 11:45

Official