mS
mpumelelo S

1 reviews | Active since Dec 2015

03 Apr 2018, 11:39

Unprofessional Manager with stinking Attitude !

On Thursday the 29th of March 2018 I went to Makro Nelspruit after seeing 24 x 500ml Savannah Cider for R169.00 on our local newspaper . On my arrival I saw 12 instead of 24 for that price , I asked one of the staff member and I was told it was a mistake, I then asked to see an Manager as that was unacceptable to me. A gentleman by the name of Sfiso Nkosi came and the first thing that he asked me without even greeting me was if do I drink Savannah ? Me very shocked I asked him why, he then told me that if I was a Savannah fan I would know the price! I tried to tell him that I saw the price on our Tuesday and Thursday news paper with those price coz I believe if it was a mistake they should have not repeat that advert on the Thursday news paper. But instead of him listening to me as a customer he was talking and was very loud (shouting)while I was also talking he actually refuse to listen to me saying I cannot tell them how to do things at Makro, I felt very small and embarrassed as it was not only me having that problem but had two ladies also asking abut that, to my surprise Sfiso then took a 24 pack of Savannah and gave it to the ladies with the very same price (R169.00)I was querying about and he told me if I was not talking too much he was gonna give me as well! I then bought ciders for R727.00 to show that I was not there to ask for free alcohol but was there to buy. As a account holder of Makro I feel that my rights as a customer was humiliated by the so called manager without listening and customer service s****s , he is so unprofessional I am even considering of settling my account and close it as I cannot have an account with such people like Sfiso who do not value their client. The service was very pathetic and unprofessional !

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Replies (1)
Makro
Makro's reply04 Apr 2018, 14:16
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Mbali Makhanya