Unprofessional Makro

I've ordered a washing machine online on 21 November 2018, I phoned on Monday asking what is the estimated time of delivery and she assured me that my package will not be delivered later then Thursday. I called everyday since Monday to make sure everything is in order and that it will be delivered on time. Yesterday they told me the order is shipped amd should be at the courrier company, but they cannot assist me as to when it will be delivered. I phoned Amg Wing courriers, which clearly stated that my package is not with them. Phoned Makro once again and they also don't know where my package is. Now I'm getting very frustrated to get to someone that can assist me. I want to know where my machine is? Because it's clear that no one at Makro can or wants to assist me.

This is very unprofessional and I'm really dissapointed in your services