UNPROFESSIONAL ETHICAL BUSINESS PRACTICE.

I made an online purchase on the 20th December 2019, for a LIVELEKKER Wine & Bottle Glass Buddies as it is only available "ONLINE". I got an sms and email confirming my purchase with the order number. The estimated days for collection was 40 days which is a store collection as it is easier for me that way. After 10 days of purchase which is now 30 December, i check the "track order" ticket to see how the order is going, it says "ORDER IN PROGRESS". On the 20th January 2020 i check how far the order is, to my surprise its still in the same place "ORDER IN PROGRESS". I called in on the 21st January to find out how that is possible, i get a hold of a consultant named Karabo, she tells me that the parcel is actually on the "Order in Progress" Tab and has escalated the matter to the follow up team who should get back to me within 48 hours to latest Friday and if i wanted a refund it will take 10 days to process it okay i wait. Friday(24.01.2020) comes and ZERO CALL or EMAIL or SMS regarding my purchase. I called in today (28.01.2020) and spoke to a Richard who informed me that the item is "OUT OF STOCK" and informed me that the matter is escalated to the follow up team AGAIN!!!. Now you tell me had i not called in today to do a follow up, i would have not known that the item is OUT OF STOCK which is meant to be birthday present for a friend, hence i bought it LAST YEAR 2019, as it can arrive before the day. I don't understand your work ethics but this was very unprofessional and I DEMAND MY REFUND IMMEDIATELY.