unprofessional communication

I am writing to formally raise a complaint regarding the ongoing handling of my service request and the unprofessional communication I have experienced from Ms. Palesa Molefe (Makro Woodmead) concerning the assessment of my washing machine (Job Number: 214 783 376).

Despite several follow-up emails, I have yet to receive adequate feedback or documentation regarding the technician’s assessment conducted on May 29th. The continued lack of clarity and response has resulted in unnecessary confusion and frustration on my part.

To highlight my concerns: 1. No Formal Assessment Report: While I was informed verbally that the machine requires a new PC board and that a ****roach manifestation was found voiding the warranty no formal written report has been shared to confirm this diagnosis. This level of communication is insufficient for a matter involving potential costs and warranty implications. 2. Failure to Provide Supplier and Technician Details: I have repeatedly requested the name of the technician who inspected the unit and the supplier responsible for managing the assessment. This information is crucial for any further inquiries I may need to make, and the continued withholding of these details is unacceptable. 3. Unanswered Request for Manager’s Contact Information: In my email dated June 12, I clearly requested the contact information of Ms. Molefe’s manager to escalate the matter appropriately. That request has been ignored to date, further compounding the poor service experience. 4. Delayed and Incomplete Responses: On multiple occasions, I’ve had to follow up to receive even the most basic information, such as the job number. More recently, I received a phone call during which I was asked questions that should have already been addressed by the technician’s report, had it been shared with me.

In light of the above, I kindly request the following: • The name and contact details of the technician who visited my home. • Full supplier information responsible for the assessment and quotation. • A formal written report outlining the technician’s findings. • Clear next steps, including any action required on my part. • The contact information for Ms. Molefe’s direct manager or the relevant escalation point.

I hope this complaint will be handled with the urgency and seriousness it deserves.