Unprofessional and inefficient

Hi, this is really unacceptable and unprofessional. Makro was informed on the 10th of January of return due to incorrect and false advertising of product. After many emails and calls and writing to hellopeter, item was eventually collected on 28th January. Really Really bad customer service. Emails are not responded to, customer service agents are ***********, managers do not return calls. Just glib responses, just like this mail, you say you are going to improve. There is clearly no evidence of this. The item was received by supplier on 30 January. The item was not used, it was totally unsatisfactory. Return was logged on the very same day of delivery!!! It has now gone another 3 weeks and no refund!!! Does it take this long to assess and process refund. You are the worst online retailer that I have ever dealt with. I placed an order with an international clothing online retailer on the same day as the makro order and received my refund 2 weeks ago. You will definitely lose online business if you carry on down this uncaring, unprofessional, *********** path. This is clearly evident of the numerous bad reviews on hellopeter.

Yours sincerely