GM
Girly M
1 reviews | Active since Jul 2018
07 Mar 2019, 14:29
Unprofessional
Londiwe from Makro Woodmead is unprofessional. The fact that she works in switchboard and her attitude is this terrible is shocking. You DON'T sigh from boredom when a potential customer is enquiring about something...for all you know, I could've been a CEO from Makro testing customer service and you gave such attitude. Pull your socks. Get customer service training...whatever you do, don't show disrespect to a client.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
07 Mar 2019, 16:13 Good day Girly
Thank you for your feedback.
I'm sorry for the service you've received from the store colleagues at our Woodmead store. I can understand your disappointment.
I've sent your feedback to the branch manager to address the matter with the store and I'll follow up to have this resolved.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the service you've received from the store colleagues at our Woodmead store. I can understand your disappointment.
I've sent your feedback to the branch manager to address the matter with the store and I'll follow up to have this resolved.
Regards,
Otsiele Boikanyo
Best regards,
Makro's reply07 Mar 2019, 16:13
Official
Good day Girly
Thank you for your feedback.
I'm sorry for the service you've received from the store colleagues at our Woodmead store. I can understand your disappointment.
I've sent your feedback to the branch manager to address the matter with the store and I'll follow up to have this resolved.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry for the service you've received from the store colleagues at our Woodmead store. I can understand your disappointment.
I've sent your feedback to the branch manager to address the matter with the store and I'll follow up to have this resolved.
Regards,
Otsiele Boikanyo
Best regards,
Makro's replyOfficial
08 Mar 2019, 12:08Good day Girly
I tried calling you just now regarding your complaint.
I'm aware that Aubrey(the customer service lead) called you to apologize about the service you received from Londiwe.
You're more than welcome to contact us if you need any assistance.
Kind regards
Otsiele Boikanyo
I tried calling you just now regarding your complaint.
I'm aware that Aubrey(the customer service lead) called you to apologize about the service you received from Londiwe.
You're more than welcome to contact us if you need any assistance.
Kind regards
Otsiele Boikanyo
Best regards,
Makro's reply08 Mar 2019, 12:08
Official
Good day Girly
I tried calling you just now regarding your complaint.
I'm aware that Aubrey(the customer service lead) called you to apologize about the service you received from Londiwe.
You're more than welcome to contact us if you need any assistance.
Kind regards
Otsiele Boikanyo
I tried calling you just now regarding your complaint.
I'm aware that Aubrey(the customer service lead) called you to apologize about the service you received from Londiwe.
You're more than welcome to contact us if you need any assistance.
Kind regards
Otsiele Boikanyo
Best regards,
GM
Girly M's updateReviewer Update
18 Mar 2019, 10:56Thank you to management for getting back to me and assuring me that such would never happen again.
GM
Girly M's update18 Mar 2019, 10:56
Reviewer Update
Thank you to management for getting back to me and assuring me that such would never happen again.