Unprofessional

I lay a complaint about Makro last week (Thursday 24th Jan) due to orders made last year but still not delivered yet. They (Lesego & Tebogo from Makro's support group) were quick to respond on Hello Peter, telling they will fix it. I still haven't received any settlement regarding the orders we've place in October 2018.

So I called Wonderboom branch this morning and a lady who spoke to me said "They cant help me because no one in the finance department have allocated our payment". How many finance employees do you need to allocate payments that made in October 2018, December 2018 and January 2019.

As a company who provide the factory members coffee/sugars, failed to delivered because of useless management at Makro who cant even allocate payment, resolve customer complaints or use a computer to assist.

Please close our account due to poor service, useless and *********** finance department and refund us the R6 068.79 that was paid for the orders we've place.

No one deserved to struggle so much.

We would gladly do business with other brands like Game, Pick n Pay, Checkers etc because I believe they will treat us like the only customers and customers who matters to their business.