Unprocessed order

I bought some items online at Makro its been 4 days they haven't processed my payment or even received an invoice , it doesn't even show on my orders, but yet the amount is deducted from my bank account. Worse part is contacting their help center the email and call center combined are useless. I have been patient with Makro's ridiculous delivery service for almost 2 years now, but today they've ended it I don't want to buy anything from Makro or even recommend it to anyone anymore.