Unpaid refund

I purchased a TV online on the 29 of November and cancelled the order on the 30th and bought the TV in a store. On cancellation, I was told the refund will be done within 7 days. 2 weeks later the refund has not been done, numerous calls to the support centre are met with lies and false promises from both the general stuff and the supervisor Anthony and manager Lerato.

At this point, I wonder if was given to someone else or there is a conspiracy against my account. This is the worst service I have ever experienced with online shopping in South Africa. Each day I am told the refund will be done before COB and yet the next consaltant i speak to asks me to reapply for a refund. Surely this can be considered theft ....am i the only person getting this treatment from MAKRO? Word of advice, DO NOT USE MAKRO online shopping. There is ZERO service