VM
Vishal M
1 reviews | Active since Dec 2024
07 Dec 2024, 16:48
Unless Makro
Mak***, ordered 2 Alliance air-conditioning units on the 1st December, today is the 7th December still no delivery. Not sure how *********** Makro employees are. They delivered 2 fans not sure if the CEO of Massmart will accept the condition of the packing it came with. Requested a collection of the fans, I am still awaiting the confirmation of collection. CUSTOMER Scare is really bad.
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Replies (1)
Makro's replyOfficial
13 Dec 2024, 12:06Hello Vishal Mohanlal,
I hope you’re doing well today.
I just wanted to reach out and express how truly sorry we are for the hassle you've experienced—it truly wasn't our intention to cause you any trouble.
I want you to know that we’ve taken your complaint to heart, and we’re moving swiftly to make things right.
Please check your inbox for an email we've sent regarding your return request. Once you reply, we'll organize the collection as quickly as possible. We're committed to ensuring a satisfactory resolution for you.
Your trust means everything to us, and we deeply regret any instance where we don’t live up to the high standards we set for our service.
We really appreciate you taking the time to notify us about this issue.
I can't say sorry enough for the frustration this has brought to your experience with us.
We are hoping to restore your faith in our service.
Warmest regards,
Grant
Consultant - Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
I hope you’re doing well today.
I just wanted to reach out and express how truly sorry we are for the hassle you've experienced—it truly wasn't our intention to cause you any trouble.
I want you to know that we’ve taken your complaint to heart, and we’re moving swiftly to make things right.
Please check your inbox for an email we've sent regarding your return request. Once you reply, we'll organize the collection as quickly as possible. We're committed to ensuring a satisfactory resolution for you.
Your trust means everything to us, and we deeply regret any instance where we don’t live up to the high standards we set for our service.
We really appreciate you taking the time to notify us about this issue.
I can't say sorry enough for the frustration this has brought to your experience with us.
We are hoping to restore your faith in our service.
Warmest regards,
Grant
Consultant - Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Best regards,
Makro's reply13 Dec 2024, 12:06
Official
Hello Vishal Mohanlal,
I hope you’re doing well today.
I just wanted to reach out and express how truly sorry we are for the hassle you've experienced—it truly wasn't our intention to cause you any trouble.
I want you to know that we’ve taken your complaint to heart, and we’re moving swiftly to make things right.
Please check your inbox for an email we've sent regarding your return request. Once you reply, we'll organize the collection as quickly as possible. We're committed to ensuring a satisfactory resolution for you.
Your trust means everything to us, and we deeply regret any instance where we don’t live up to the high standards we set for our service.
We really appreciate you taking the time to notify us about this issue.
I can't say sorry enough for the frustration this has brought to your experience with us.
We are hoping to restore your faith in our service.
Warmest regards,
Grant
Consultant - Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
I hope you’re doing well today.
I just wanted to reach out and express how truly sorry we are for the hassle you've experienced—it truly wasn't our intention to cause you any trouble.
I want you to know that we’ve taken your complaint to heart, and we’re moving swiftly to make things right.
Please check your inbox for an email we've sent regarding your return request. Once you reply, we'll organize the collection as quickly as possible. We're committed to ensuring a satisfactory resolution for you.
Your trust means everything to us, and we deeply regret any instance where we don’t live up to the high standards we set for our service.
We really appreciate you taking the time to notify us about this issue.
I can't say sorry enough for the frustration this has brought to your experience with us.
We are hoping to restore your faith in our service.
Warmest regards,
Grant
Consultant - Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Best regards,