GV
GayleH V
1 reviews | Active since Aug 2025
03 Oct 2019, 11:26
Unknown 24 month budget debit, unresolved
I queried an odd entry on our account with RCS relating to a 24 month budget debit which we know nothing about. We would NEVER put an amount of under R900,00 on 24 months on budget, and have NEVER put anything on budget at any time with Makro. Three weeks ago, RCS said they had escalated the query to Makro's Head Office, and I have heard nothing further. I followed up with emails yesterday, but again had no response at all. While we wait for this to be resolved and reversed, interest is being added every month at a ridiculous amount. We will close our account if this is not sorted out without further delay.
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Replies (4)
Makro's replyOfficial
04 Oct 2019, 13:03Good day ***le,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply04 Oct 2019, 13:03
Official
Good day ***le,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
GV
GayleH V's updateReviewer Update
08 Oct 2019, 10:47Despite having sent a copy of the Makro statement to RCS and expressing my dissatisfaction relating to this matter on numerous occasions, I had an email from Dillon today asking me for the date on which the debit was done! Do you read your emails??? I want the invoice requested over a month ago. I consider this debit ********** on the part of Makro who are continuing to charge interest on a 24 month budget matter that I do not know anything about, but without the invoice, I cannot investigate this on my side and take whatever steps I deem necessary. Stop procrastinating and give me what I have been asking for since AUGUST 2019!!!
GV
GayleH V's update08 Oct 2019, 10:47
Reviewer Update
Despite having sent a copy of the Makro statement to RCS and expressing my dissatisfaction relating to this matter on numerous occasions, I had an email from Dillon today asking me for the date on which the debit was done! Do you read your emails??? I want the invoice requested over a month ago. I consider this debit ********** on the part of Makro who are continuing to charge interest on a 24 month budget matter that I do not know anything about, but without the invoice, I cannot investigate this on my side and take whatever steps I deem necessary. Stop procrastinating and give me what I have been asking for since AUGUST 2019!!!
GV
GayleH V's updateReviewer Update
10 Oct 2019, 11:57And now interestingly enough, RCS are passing the buck and saying that we must get a copy of the point of sale invoice directly from Makro, who have done NOTHING since this was requested 6 weeks ago. Send it to me TODAY or I will take this matter further.
GV
GayleH V's update10 Oct 2019, 11:57
Reviewer Update
And now interestingly enough, RCS are passing the buck and saying that we must get a copy of the point of sale invoice directly from Makro, who have done NOTHING since this was requested 6 weeks ago. Send it to me TODAY or I will take this matter further.
GV
GayleH V's updateReviewer Update
22 Nov 2019, 09:18Believe it or not, this has STILL not been sorted out by Makro. Although they have now changed the budget transaction to revolving credit, they have NOT reversed the interest charged on the budget transaction we NEVER REQUESTED! My emails are ignored, and they had the absolute NERVE to charge another R6,00 odd interest on the budget transaction that has already been changed to revolving credit. Makro, you will lose a customer because of your negligence and *****ing of money from your customers. Overcharging on budget transactions that were never budget in the first place is actually theft. I have requested that the overcharged interest be credited and reflected on a new statement as a credit, but this has not happened. YOU ARE DISGUSTING *******!!!
GV
GayleH V's update22 Nov 2019, 09:18
Reviewer Update
Believe it or not, this has STILL not been sorted out by Makro. Although they have now changed the budget transaction to revolving credit, they have NOT reversed the interest charged on the budget transaction we NEVER REQUESTED! My emails are ignored, and they had the absolute NERVE to charge another R6,00 odd interest on the budget transaction that has already been changed to revolving credit. Makro, you will lose a customer because of your negligence and *****ing of money from your customers. Overcharging on budget transactions that were never budget in the first place is actually theft. I have requested that the overcharged interest be credited and reflected on a new statement as a credit, but this has not happened. YOU ARE DISGUSTING *******!!!