Unjust Order Cancellation (OD***)...Poor Communication

I am writing to raise a complaint regarding my recent online order with Makro (Order No: OD***), placed on 31 March 2026. On 1 April 2026, I received a notification confirming that my order was out for delivery. However, I only received missed WhatsApp calls from the driver. When I attempted to return the call, there was no response. Today, I was contacted by a different driver who informed me that they had been trying to deliver my order, but the address was incorrect and did not match mine. I was then told that the order would be returned to the Makro Woodmead branch. I immediately contacted your call centre, only to be informed that my order had already been cancelled. This is extremely concerning and unacceptable. How is it possible for an order to be cancelled while it is still in the possession of your delivery driver? To make matters worse, I contacted the Woodmead branch directly and received no assistance from your staff. This level of service is deeply disappointing. This order was urgently needed today, and the failure to deliver—due to what appears to be an internal error—has caused significant inconvenience. For your reference, my correct delivery details are as follows: Address: 85 Anricke Place, Lever & Kiaat Street, Noordwyk Contact Number: ***