Unimpressive Return of Damaged Fridge

I bought a Hisense fridge online at Makro at the beginning of April, which was delivered on the 9th April. The fridge arrived damage and so I logged a request for a refund. Sent images of the damaged fridge on the 14th April. More than two weeks later, the fridge has not even been picked up from my home, the consultant supporting on the request unable to give an estimated timeline for both the pickup of the fridge and processing of the refund. Very very poor experience and many Makro staff passing the buck on getting this resolved.