UNHELPFUL CONSULTANTS AT MAKRO

I had called in on Thursday the 17/03 with regards to my faulty gas stove, I only received feedback yesterday the 23/03 and unfortunately it was not positive. I was told on the 17th that the repairs would be done within 3-5 working days. I received an email that I would have to provide an installation certificate in order for the repairs to be completed, unfortunately it's been six years and we have misplaced the installation certificate and I'm being told today on the 26/03 that the repairs cannot be done without it. This is extremely frustrating and disappointing to know that after paying for the extended warranty, we are unable to even use it.

It doesn't make any sense, we have bought countless appliances from Makro and have never had this issue before. We are extremely disappointed in their customer service team. As it took them a very long time to respond to us and they were extremely unhelpful. Furthermore it should have been brought to my notice on the day that I purchased the stove and when I called in to book the repairs.