1 reviews | Active since May 2016
Unhelpful call centre
I placed an order on the 3rd January and was very pleased to see it was dispatched by the 5th, but I still haven't received the order.
I called the call-centre and they put me through to Centurion branch as they were fulfilling the order. The lady responsible, Annamarie was in a meeting and I left a message for her to call me back. I still haven't heard from her or the call-centre.
I don't have the time to chase after this order. Could someone please find out where's the order - the website marks it as delivered - and let me know when I will receive it.
Online order # MAK***
Also, I returned an item in October 2019 - Reference ***8 - and I want to know where the refund was paid to because I don't see it in the credit card that was used to pay for the order.
Your call-centre is not very helpful - they just shunt to other departments and they NEVER reply to emails.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team