Unheard or process when ordering online for pickup.

On the 30th November I placed an order on the Makro website after checking my closest stores stock availability. The product I ordered was in stock and therefor I placed the order thinking I can just go in the same day to pick up the product I had paid for already.

I got to the store on the 30th November and was told I must wait for my order to be processed and I cannot collect my item now. Which is absolutely ridiculous, if I had purchased it in store I would have walked out with it immediately and not have to wait for any processing or anything.

I received and sms and email last night to say my order had been delayed which is even more frustrating. Can this issue please be sorted out ASAP today as I would like to pick up my order today.