PR
Peter R

1 reviews | Active since Nov 2017

24 Apr 2018, 11:12

Unhappy With Sub Standard Trailer

I purchased a Camp Master Town & Country 200 trailer from Makro on the 25 October 2015 at Edenvale. The trailer was manufactured by Karet. I am in the process of selling the trailer. I have noticed that the entire support framework is rusting which is unacceptable as most of the rest of the rest of the trailer looks brand new. I had a look at new trailers outside the Amanzimtoti branch and noticed that rust was present on most of them. I reported to the Manager from the outdoor department and he said that he will report it to the manufacturers. They have not rep**** to him. There is obviously a serious lack of quality control as the painting is sub standard. This is a latent defect and I obviously want the problem to be rectified to the standard it should had been painted when the trailer was fabricated. I have used the trailer 3 times. I hope that Makro can sort out my problem as I am sure that they do not intentionally sell sub standard equipment. The trailer cost me R12999 and now sells for R15999. For that price I would expect a decent trailer

0
Replies (2)
PR
Peter R's update24 Apr 2018, 11:17
Reviewer Update
A mistake was made. This is for Makro South Africa, not Makro UK
Makro
Makro's reply31 May 2018, 15:28
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

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Which Branch is responsible for your complaint

Regards

Mbali Makhanya