Unhappy with Makro online store service

I bought a DEFY Chimney Cooker Hood on the 19th January on Makro online it hasn't been delivered when I call the call centre. They keep on telling me that they will call the Buyer then Makro Centurion. I'm not getting any form of communication from them when I call its hold on we must call Centurion and find out what is going on. This is not right I'm very unhappy with the service:-( How long should I wait to get the cookerhood that I paid for nxa