JV
Janine V

1 reviews | Active since Jan 2020

09 Jan 2020, 14:37

Unhappy with Makro... Cashier took our Makro Credit card to pay the account after she gave me the slips I saw what happened and tried to explain to her that she made a mistake she then called her manager who then realised what she did a took us to the cre

So unhappy with Makro, my husband went in to pay our account but the cashier that helped us was new so she used our Makro Credit card to pay the accout luckly we saw what was happening and told her they then cashed her up and a nother cashier helped us we finally got our account paid but now the money the previous cashier took out our Makro credit card is still not back this happend end of November now we are paying monthly for that money she took out. We also resently noticed someone elses Makro account on my husband credit profile we have gone to makro about both problems and they assured us it would be fixed in 7 days but still not fixed.

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Replies (1)
Makro
Makro's reply07 Feb 2020, 12:32
Official
Good day Janine

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. 

Kindly note that we have sent the above complaint to senior management within our RCS group for urgent assistance and will be sure to revert with feedback. Please note that feedback will be relayed within the next 24-48hrs

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Kind regards
Hellopeter Team