Unhappy with Makro and Samsung

Item: Makro
Rating: 1
Author: Nolwazi M

We reported a Samsung fridge (under extended warranty) which was not working on the 14th of January at the Nelspruit Makro. The lady that assisted us told us that technicians would come to our house within 3 days. All the items in the fridge are rotten now. I called Makro Nelspruit today and I was told I am on the waiting list. Mind you, we are on the 7th day.

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Replies (1)

Makro's replyOfficial

29 Jan 2020, 13:15

Good day Nolwazi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Mbombela branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 Jan 2020, 13:15

Official