TL
Takalani L
1 reviews | Active since Dec 2019
13 Dec 2019, 09:40
Unhappy with Makro Alberton services...
I'm really dissapointed on the level of service and advise received at Markro Alberton. I bought an Asus laptop worth R11 000 and only worked for two days. And was advised that I will be assisted after 6 weeks but not sure if i will get it since its festive season but nothing is happening!!!!!! Only received the confirmation that I have returned the item but no confirmation on progress.
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Makro's replyOfficial
14 Dec 2019, 16:30Good day Takalani,
Thank you for reaching out to us.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. Please be advised that the laptop in question was purchased on the 22nd of August and was returned on the 11th of December, which is over our 14 day Returns Policy and as a result, it has to be sent to the suppliers for assessment, to find out the reason for the fault.
The return was logged on the 11th of December, collection was arranged by the store, with the supplier on the 12th and the supplier has 72 working hours to collect the unit. The store has 10 days from the 11th to update you on the progress of this matter and the findings from the assessment, as per our policy.
As the store is still within this time period, we will contact the store to advise you on the progress of this return in a timeously manner, as per our policy.
Thank you again and have a wonderful day further.
Kind Regards,
Makro Hello Peter Team
Thank you for reaching out to us.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. Please be advised that the laptop in question was purchased on the 22nd of August and was returned on the 11th of December, which is over our 14 day Returns Policy and as a result, it has to be sent to the suppliers for assessment, to find out the reason for the fault.
The return was logged on the 11th of December, collection was arranged by the store, with the supplier on the 12th and the supplier has 72 working hours to collect the unit. The store has 10 days from the 11th to update you on the progress of this matter and the findings from the assessment, as per our policy.
As the store is still within this time period, we will contact the store to advise you on the progress of this return in a timeously manner, as per our policy.
Thank you again and have a wonderful day further.
Kind Regards,
Makro Hello Peter Team
Makro's reply14 Dec 2019, 16:30
Official
Good day Takalani,
Thank you for reaching out to us.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. Please be advised that the laptop in question was purchased on the 22nd of August and was returned on the 11th of December, which is over our 14 day Returns Policy and as a result, it has to be sent to the suppliers for assessment, to find out the reason for the fault.
The return was logged on the 11th of December, collection was arranged by the store, with the supplier on the 12th and the supplier has 72 working hours to collect the unit. The store has 10 days from the 11th to update you on the progress of this matter and the findings from the assessment, as per our policy.
As the store is still within this time period, we will contact the store to advise you on the progress of this return in a timeously manner, as per our policy.
Thank you again and have a wonderful day further.
Kind Regards,
Makro Hello Peter Team
Thank you for reaching out to us.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. Please be advised that the laptop in question was purchased on the 22nd of August and was returned on the 11th of December, which is over our 14 day Returns Policy and as a result, it has to be sent to the suppliers for assessment, to find out the reason for the fault.
The return was logged on the 11th of December, collection was arranged by the store, with the supplier on the 12th and the supplier has 72 working hours to collect the unit. The store has 10 days from the 11th to update you on the progress of this matter and the findings from the assessment, as per our policy.
As the store is still within this time period, we will contact the store to advise you on the progress of this return in a timeously manner, as per our policy.
Thank you again and have a wonderful day further.
Kind Regards,
Makro Hello Peter Team