unhappy returns on product

i sent a TV for repairs at Makro after buying it a year before the tv has a 5 year Warranty with Sinotec and it was successfully booked in at the Makro Store at Cape gate on the 24/12/2021. ever since that day i had no television in my house as i only had the one - still never received any response from the store as to the nature of the outcome or any feedback as to what is going on - imagine how easy it is to accept my money for purchase but now when you need them to deliver on a promise the after sales service sucks huge time. the day i was there the manager of the returns department spoke to me as if i am an idiot but i use to work for Makro in ottery in the multimedia department so i know extactly what the process is - she does speak to you she shouts at you the service is pathetic i would not reccomend any individual to purchase Makro because as much as they greet you with a smile they expect everything not to come back and that is when yo see thr true nature of what kinda store it is - there returns department is so full it scares me to want to buy anything there again - all i am asking is to get my tv back repaired or replaced because i cannot sit with three kids during a festive season and school holidays with no media entertainment - please contact me on *** my reference number for the repair is *** and what sucks even further is that when you call the store on *** - switch board literally puts the phone off in your face - very very very poor service at Makro Cape Gate