Unhappy online shopping experience at Makro

I placed an order for an Air Fryer on special online. Order number #MAK***. First of all I could not change the delivery address on line. There was an unfami**** address on my profile after three attempts, I called the online number ***, the operator confirmed he changed the delivery address to the address I gave him. I also forwarded a mail as confirmation of change of address, I received a mail back confirming it was received. (This is Friday 28 June 2024) Then over the weekend I was gifted an Air Fryer and on Monday morning, I first checked the progress on my delivery, which at that point in time was still on order placed. 08:22 I called the online service again, the operator confirmed all previous communication, including the fact that I changed the delivery address. I then asked her to cancel the order I placed and I explained why. Once again it was confirmed with an email to ensure i did everything in my power to make sure the supplier has sufficient details to honor my request. Later that day, Monday 1 June, I received confirmation that the parcel was collected by the courier. I used the WhatsApp option to make them aware of the fact that I cancelled my order. On Tuesday I received a notification that the parcel was delivered - firstly, I was not at the place/address where the parcel was supposed to have been delivered - I was at a conference, delivering a presentation and secondly, I cancelled the order. When I enquired, I was advised on the process to follow to return the item. When i looked at the mail confirmation of delivery I received, it stated the incorrect address - 430 West Ave, Centurion (the same address I asked to be removed and corrected to 415B Charlotte Maxeke Street, Pretoria West). Ever since Wednesday 4 July 2024, I have been communicating with Makro, either on their Online Number OR their email address (online queries) OR their WhatsApp facility. NO one came back or gave me an answer on my query.

I am extremely unhappy as I did not only lose the Air Fryer, the money was also deducted from my bank account, which means this is a double loss for me.

I will never use Makro online service again and I will tell all my colleges/friends and family about my bad experience, who will definitely in return share that with their circle of people etc.

I realize I am merely one person and Makro is part of a much bigger group, but if the individual is not important to the company, they are in the wrong business.