unhappy online shopping customer

Unhappy customer with Makro online shopping

I have bought the headboard with buttons on the 09 June it was delivered on the 26 of June . then I realized this was not what I was looking for . I have logged a return and it was approved . and they promised to collect the wrong order on the 30 June . and refund will be done 13 July and I placed a headbord dark grey mia .to be delivered 03 July. on the 30. o6 the first order not collectedand there was no communication . on the 03rd they brought the headboard but the colour was the same one i have ordered . it was light grey to fawn. i have send them email same day regarding the first order which i also noti e that they rejected the offer for no reason Now i have two n wrong . headbord in the house . I have send emails they are always referring me to responsible person