Unhappy Online Shopper

Placed an online order (MAK703368) on the 23rd of Nov 2017. It's now almost 4 weeks later and the stuff is still not delivered! Totally unacceptable. Timeline of events below: * 23 Nov: online order placed * 28 Nov: tried getting hold of Makro to follow up on delivery but cannot get hold of anyone. Hung up after about 20 minutes of automated queues. * 29 Nov: received a call from Makro stating that delivery was delayed due to them not having stock of a chest freezer. They however stated that they are resolving the issue and delivery should be complete by the 01st of Dec. * 07 Dec: called again and after waiting in automated queues was transferred from one person to another until I hung up in frustration! 15 Dec: received call from another Makro rep stating that the order was ready but they now had no stock of a drill that was ordered. There was no previous mention of this. Now wanted to know if I wanted to wait for stock or cancel the drill order and take delivery of the other items. What do they expect the customer to say after almost a month of waiting!! 17 Dec: still waiting a call from Makro on when the stuff will be delivered. All the reps commit to is that it will be delivered "as soon as possible". Oh and also that "Makro apologies for the delay" - how does that help me?

I am a reasonable individual and understand that Makro received a high number of orders but surely a business of the caliber of Makro doesn't commit to sales that they cannot deliver on. This is precisely the case here. The non delivery of the drill is basically Makro not being able to honor their Black Friday campaign. But the customer gets put into a corner since it means that the rest of the stuff will probably not be in time for Christmas if we await the drill. Service delivery and follow up wrt keeping the end customer updated is also very poor. We are working class people that don't have hours on end to spare following up with Makro on deliveries that they committed to carrying out. Masters in passing the buck from one person to the next. A thoroughly frustrating experience and I highly doubt that I will do any further online transaction with Makro in future.