DN
Diana N
1 reviews | Active since Dec 2023
20 Jan 2025, 20:34
Unhappy online client
Am so disappointed with the Makro online store.Ordered a vacuum cleaner l was not satisfied with the quality and it doesn't work properly.I followed the return policy since the 12th of January 2025 am still sitting with something that am not happy with the quality.I was told to wait for a call since they advertise things from Market place.Am so disappointed and l will never order anything from Makro.
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Replies (1)
Makro's replyOfficial
24 Jan 2025, 10:54Hi Diana Nkomo Nkomo,
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
We are currently following up on you return request under reference ***.
We understand this matter has been ongoing for some time without you receiving any valuable update which we do apologize for.
Our returns department will reach out to you via email/telephone with an update at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
We are currently following up on you return request under reference ***.
We understand this matter has been ongoing for some time without you receiving any valuable update which we do apologize for.
Our returns department will reach out to you via email/telephone with an update at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Makro's reply24 Jan 2025, 10:54
Official
Hi Diana Nkomo Nkomo,
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
We are currently following up on you return request under reference ***.
We understand this matter has been ongoing for some time without you receiving any valuable update which we do apologize for.
Our returns department will reach out to you via email/telephone with an update at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
We are currently following up on you return request under reference ***.
We understand this matter has been ongoing for some time without you receiving any valuable update which we do apologize for.
Our returns department will reach out to you via email/telephone with an update at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited