Unhappy Makro Customer

Makro was recommended to me by my daughter. I have so many things in my house from Makro. I'm so disappointed by this experience that it's going to take me a long time to trust them again. I wonder if it's the branch or Makro as a whole. I wonder where it all went wrong. They failed me. I don't believe I can trust Makro again with anything worth over R200. Makro must refund my money. The fact that a customer must deal with Companies like TROJAN who take time to acknowledge receipt of an email or update a customer on how far they are with whatever problem a customer has, is unfair. I had to send follow up emails to TROJAN for enquiries. 2 weeks down the line you still get an email "I'm still awaiting feedback " No time frame ! What's that? I think Makro needs to revisit the agreement they have with Companies like TROJAN. To have s**** metal worth more than R5000 in your house standing like an ornament and you don't know what to do with it, is unfair. Especially when you are over 50 and your knees remind you that you need exercises. I dropped off the treadmill at the store . I'M STILL WAITING FOR MAKRO TO RESPOND