Unhappy Disgusted Customer

Dealing with the incompetence of Makro Cape Gate is frustrating. Buying a fridge for my parents from them on Monday 06/12/2021 paying for delivery and was confirmed for Wednesday. Not receiving the product by 16h30 on Wednesday I went to makro myself to find out what is going on. I was standing in the shop for more than an hour for something to be resolved. I was told that the driver took the paperwork but never the product. Again the consultant said that he must make sure what is going on and if delivery is going to take place. I mean the fridge is still in ur store so how can they deliver by end of business day. ***********. So I tantrumed and delivery fee was reimbursed and I was assured that delivery will be by 10 the next morning. Again I got a phone call from my parent that they are still not their 11h00. I have struggled for 30min to get through to a manager Gawie who would have phoned me back with a solution. Still no feedback. We r regular customers at makro and to treat my parents like this is unacceptable. Another day waisted. I actually wanted to fight to get my money back as this is terribke service but my parents need the fridge urgently. I would really like to know what makro's excuse and comeback is going 2 be this time. Very dissappointed and with being a loyal customer I will think twice now before making use of a makro for anything from here on. Michellé van Dijk ***.