Unhappy

Ordered Thursday, the 2nd of Jan. Got SMS and email notification that the order was handed to The Courier Guy on Saturday, yet the order tracking on your website still sits on "packed" 7th of Jan. I spoke to two agents today, 7th of Jan, none of which were truthful. You are basically blaming the courier company. I said, The Courier Guy doesn't take this long. I always receive my order next business day after they collected. So I was supposed to get it yesterday. The latest agent I spoke to had the cheek to say "seems this time it's different," meanwhile the issue is on your side. I ordered nappies for my child, now I have to double buy, meaning at a different store in person, which I can't afford. The Courier Guy has tried to collect the order twice but it's not ready on your side, and it's such a small order, how can it not be ready after 4 business days? Your service is very much declining. There's also at least one product cancelled from your side with every order. Ordered a crate of blocks for my son for Xmas, guess what? Cancelled.