Unhappy customer - Makro SA

Makro SA delivered a broken fridge to me last week. I requested a return since a week hadn't passed and they told me, because it's a large appliance, they don't take it back instead they'll send a technician to come fix it. Which is bizarre to me because how can you force me to keep a faulty item. If the quality is poor from the start, what guarantee is there that it'll improve over time?

Anyway the Cape Town Appliances called me on Tuesday and informed me that a technician would come the next day. It's Friday and I'm still waiting.

I tried to call Makro yesterday - nothing, I reached out to them on Whatsapp - nothing, reached out to them on Twitter - they're now ignoring me.

After sales service is so important to me. I paid the money you requested and you gave me a poor quality item and are now doing nothing to rectify it. I've had to throw out food because it got spoilt, more money being wasted. I'm very unhappy with Makro.