Unhappy customer

I placed an order online on the 1st of May, to date I still have not received my order, been taking from pillar to post. I tried to get assistance via your Whatsapp line which provided me with this link http://wumdrop.com/tracker?waybillnumber=-KVD29 which does not work. I am absolutely disappointed with the service which I have be provided with as a 1st time online buyer, I feel Makro is not evening keeping to their 3 – 5 days as stipulated. I need my order!! Its now urgent 3 weeks with not getting any joy in getting my order delivered.